Bidding on an amazing experience or object is easy once you’ve made an account. Please read our FAQ carefully. If you have another question that is not listed in our FAQ, please contact us.

How does it work?
First, you need to make a free personal account protected with a unique password. Once you have an account, you can start bidding for your favourite activity or item. If you are the highest bidder when an auction ends, one of our staff members will contact you by e-mail within three working days.

Why do I need to make an account?
Making an account is obligatory to participate in the online auction. For safety reasons, we need to verify that you are an actual human being. Without an account, we would not be able to contact you when the auction is over.

Am I obliged to bid once I make an account?
You are under no obligation to bid once you register. Registering for the auction gives you the option to bid, but nothing else.

When will an auction end?
Each item has a specific end date that is mentioned for each item. Any bid after this end date is not valid.

Am I obliged to pay for the item once I make a bid?
A bid or purchase is considered a contract and you are obliged to purchase the item if you are the highest bidder. Hence, if you are not the highest bidder, there are no financial commitments, so you are not charged for the item.

As the highest bidder, if you feel that you have a legitimate reason for not buying the item, you can contact us and explain your situation.

What happens next if I am the highest bidder?
If you are the highest bidder when an auction ends, you will receive an email to confirm you have made the highest bid. We will guide you through the next steps. You will receive an invoice to pay for your item.

When will I receive my prize?
Once we have received the payment by invoice, you will receive your prize within 7 working days. If this is not the case, please contact us.

Will I receive a tax certificate?
No, you will not receive a tax certificate for this specific donation.